Five Steps to Putting a Service Recovery Strategy in Place at Your Veterinary Practice

As veterinary medicine professionals, we devote our time and energy every day to providing our clients and their pets with exceptional care and service. We often measure our success by not only the clinical outcomes of our patients, but on the strength of the relationships we build with our clients over time. What does client loyalty look like? At the most basic level, clients demonstrate loyalty by continuing to come back to our…

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Treatment of Hypothermia in Dogs and Cats

Learn about the possible causes of hypothemia in dogs and cats, the impact on body organs, and life-saving treatment recommendations.   Hypothermia is defined by a core body temperature lower than 35 degree C (95-degree F)[1]. Below this temperature, the body loses more heat than it generates. Hypothermia can be caused by metabolic dysfunction in association with decreased heat production (hypothyroidism, hypoglycemia, hypoperfusion, or¬†hypoaldosteronism) or disturbed thermoregulation (intracranial disease, diffuse neurological disease or…

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Treating Viral and Bacterial Conjunctivitis in Cats

The most common cause of conjunctivitis in cats is feline herpes virus (FHV-1). Most cats are exposed to the feline herpes virus within the first few weeks of life.¬† At the time of exposure, kittens may develop conjunctivitis (Figure 1). Figure 1. Cat with conjunctivitis: blepharoedema, chemosis, hyperemia and tearing Viral conjunctivitis is usually self-limiting and often does not require treatment. If the symptoms do not resolve, treatment with a topical and/or…

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