Five Steps to Putting a Service Recovery Strategy in Place at Your Veterinary Practice
As veterinary medicine professionals, we devote our time and energy every day to providing our clients and their pets with exceptional care and service. We often measure our success by not only the clinical outcomes of our patients, but on the strength of the relationships we build with our clients over time. What does client loyalty look like? At the most basic level, clients demonstrate loyalty by continuing to come back to our…
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Veterinary Regulatory Update: USP Compounding Revisions
USP to Delay Official Implementation of Updates to Compounding Chapters 795 and 797 The United States Pharmacopeia (USP) released information earlier this fall stating their decision to delay the official implementation of published revisions to general chapters 795 (non-sterile compounding) and 797 (sterile compounding). They additionally will be delaying the implementation of a new chapter associated with radiopharmaceutical compounding (chapter 825). In accordance with USP’s Bylaws, the responsible Expert Committees worked with a sense of…
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How to Think: the Link to Becoming a Better Veterinarian
As doctors we are trained to believe that facts and details will help us achieve the correct diagnosis and outcome for our patients. What if I told you that HOW you think about a patient…your cognitive process…is the most important part of being a diagnostician? The ability to obtain key information, zero in on the important facts, and avoid overlooking relevant data is at the heart of getting it right. Almost ALL medical mistakes center on cognitive…
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