Don't Fall into The Payment Assumption Trap

“Almost half of Americans say that the most difficult topic to discuss with others is personal finance and they would rather discuss death, politics or religion” — Kathleen Burns Kingsbury, Behavioral Change Specialist   At some point, we all do it: make assumptions about people and their situations based on our own perceptions and life experiences. But making assumptions about clients, their ability to pay or their need for a payment solution…

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Turn Uncomfortable Cost Conversations Into Caring Solutions

Turn Uncomfortable Cost Conversations Into Caring Solutions Even the most experienced veterinary staff can get squirmy when it comes to discussing the cost of care with clients. As Peter Weinstein, DVM, MBA, explained, “As a veterinary practitioner, I found it easier to discuss life and death with my clients than dollars and cents. What is it about money, fees and costs that is so daunting, threatening and downright scary? It may be that talking about…

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Opioid Shortages Require Veterinarians Consider New Ways to Manage their Patient’s Acute and/or Perioperative Pain

Opioid analgesics represent an important part of acute, perioperative pain management in veterinary medicine. Many veterinarians in private practice are having trouble obtaining fentanyl, morphine, hydromorphone and methadone. These represent the most commonly used pure mu opioid agonists in many veterinary hospitals. The AVMA released a statement on 2/26/18 noting the opioid shortages affecting many veterinarians since late 2017 will persist into 2019. As such, veterinarians may be presented with the challenge of…

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